Privacy Policy

Last Updated: November 2025

1. Introduction and Scope

Global Heating and Cooling ("Company," "we," "us," or "our") is dedicated to maintaining the privacy and security of your personal information. This Privacy Policy governs the collection, processing, usage, and protection of information obtained from you when you use our HVAC services, engage with our technicians, visit our website, utilize our online portals, or communicate with us through any channel, including telephone, email, and SMS text messaging.

By interacting with Global Heating and Cooling or utilizing our services, you expressly consent to the data practices described in this policy.

2. Information We Collect and Sources of Collection

We collect information to provide efficient, safe, personalized, and legally compliant HVAC services. The categories and sources of information we collect include:

2.1. Personal Identifiers and Contact Information (Direct Collection) This information is provided directly by you during service requests, account sign-up, or enrollment in a Maintenance Agreement.

• Contact Details: Full legal name, primary telephone number, email address, and mailing address.
• Service Address: The property location where HVAC services are rendered. This identifies the customer property as either a residential home or a commercial business property.
• Account Credentials: Username and password for any online customer portals or applications we provide.
• Feedback/Review Information: Any comments, reviews, or survey responses you provide regarding our services or personnel.

2.2. Financial and Payment Information (Processed by Third Parties)

• Payment Details: We collect credit card or debit card information strictly for the purpose of processing payments for services rendered or membership fees.
• Processing Method: All payment information is securely processed via third-party payment gateways (e.g., Stripe, PayPal, etc.). We do not store full payment card numbers on our internal systems.

2.3. Service and Technical Data (Collected During Service)

• HVAC System Details: Specific make, model, serial number, and age of your heating and cooling equipment.
• Service History: Detailed records of maintenance, repair notes, installation dates, warranty documentation, and records of refrigerant use (e.g., R-22 or 410A).
• Property Details: Information such as square footage, insulation type, and thermostat specifications (Wi-Fi vs. Non-Wi-Fi enabled) necessary to optimize service recommendations and ensure proper installation.

2.4. Automatically Collected Data (Digital and Communication Channels)

• Website Usage Data: Internet Protocol (IP) address, browser type, device information, pages visited, referring websites, and the time spent on our site, collected through cookies and other tracking technologies.
• Communication Records: We record telephone calls for quality assurance, training, and to maintain accurate records of service requests and agreements. We also retain emails, chat transcripts, and text message correspondence.

2.5. Sensitive Information (Voluntarily Provided)

• Accessibility/Health Needs: Information regarding health or accessibility needs that you voluntarily provide to us to ensure our technicians can safely and effectively provide service on your property.

3. Purpose and Legal Basis for Using Your Information

 We use the information we collect for the following specific purposes, aligning with our legal obligations and contractual commitments:

• Service Fulfillment: To schedule, coordinate, and perform the specific HVAC installations, repairs, or maintenance services you requested, including those under a Membership Agreement.
• Financial Transactions: To process payments, manage invoices, and administer membership fees.
• Customer Communication and Support: To send appointment reminders, service updates, follow-up messages, and to respond to your inquiries via phone, email, or text.
• Marketing and Promotions: To share information about promotions, new services, or industry tips, but only with your explicit consent.
• Safety and Security: To prevent fraudulent activities, verify customer identity, and ensure the safety of our technicians while on service calls.
• Service Improvement and Analysis: To analyze customer feedback, service records, and website usage data to continuously enhance our service offerings and customer experience.
• Legal Compliance: To comply with all applicable federal, state (Ohio), and local laws and regulations, including maintaining records for safety, tax purposes, and warranty documentation.

4. SMS Marketing and Service Messaging Disclosure

This section serves as the required disclosure for all consumers who opt-in to receive text messages from Global Heating and Cooling.

NON-SHARING ASSURANCE: We explicitly assure you that mobile messaging opt-in data, including your phone number, will not be shared or sold to third parties for their own marketing or promotional purposes.

• Brand Identification: Messages are sent by Global Heating and Cooling.
• Types of Messages Being Sent: By providing your mobile number and opting in, you consent to receive recurring service-related and marketing text messages. These may include messages about your request, appointment confirmations, service updates, technician arrival notifications, billing alerts, and promotional offers.
• Message Frequency Disclosure: Message frequency may vary based on your service schedule and communication preferences.
• Cost Disclosure: Message and data rates may apply from your mobile carrier.
• Opt-Out Instructions: To stop receiving future communications, you can opt out by texting the keyword STOP to  (216) 797-1230. No further messages will be sent once you have successfully opted out.
• Assistance Instructions: For assistance, text HELP to (216) 797-1230, or email whq@goglobalman.com for support.

5. Information Sharing and Disclosure Policy

We prioritize the privacy of your data and do not sell your personal information. We share data only in the following limited circumstances:

We provide a clear assurance that mobile messaging opt-in data, including phone numbers, will not be shared with third parties for the purpose of third-party marketing or promotional campaigns.

a. Third-Party Service Providers: We share necessary data with third-party vendors who perform essential functions on our behalf, such as payment processors, cloud storage providers, and scheduling software platforms. All vendors are required to sign confidentiality agreements and are contractually obligated to protect your data in accordance with this policy.

b. Legal and Regulatory Compliance: We will disclose information when legally required to do so by a subpoena, court order, or governmental demand. This also includes protecting our rights, property, or safety (e.g., investigating fraud). c. Business Transfers: In the event that Global Heating and Cooling is involved in an acquisition, merger, or sale of assets, your data may be transferred as part of the transaction. d. With Your Explicit Consent: We may share your data with other parties for specific purposes (e.g., sharing a quote with a subcontractor) only after receiving your explicit consent.

6. Data Security and Protection Measures

We are committed to securing your data. We implement robust, commercially reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Encryption and Transmission Security: We utilize industry-standard security protocols, including SSL/TLS encryption, for secure data transmission over the internet and for storing sensitive data.
• Access Controls: Access to your personal information is strictly limited to employees, contractors, and agents on a "need-to-know" basis for the sole purpose of providing services. We enforce role-based access controls.
• Confidentiality Agreements: All personnel, including employees and contractors, who have access to customer data are required to sign comprehensive confidentiality and non-disclosure agreements.
• Physical Security: Paper records and physical documents containing personal information are stored in locked facilities.
• Data Breach Protocol: We maintain a formal breach protocol. Should a data breach occur, we will notify affected users and regulatory authorities in compliance with applicable laws.

7. Your Privacy Rights and Options

Depending on your place of residence (jurisdiction), you may have the following rights regarding your personal data:

Right to Access: The right to request a copy of the personal data we hold about you.

Right to Rectification: The right to correct any inaccurate or incomplete personal information.

Right to Deletion (Right to be Forgotten): The right to request the removal of your personal data, subject to legal exceptions (e.g., retaining records for tax or warranty purposes).

Right to Opt-Out: The right to withdraw consent for marketing communications at any time.

Right to Opt-In: The ability to provide explicit consent for marketing communications.

Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.

To Exercise These Rights: Please submit your request in writing to our Privacy Officer via email at whq@goglobalman.com or by phone at 216-797-1230. We commit to responding to all legitimate requests within thirty (30) days.

8. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies for the following purposes:

Enhancing User Experience: To remember login details and preferences, making your use of the site more convenient.

Website Analytics: To analyze website traffic, measure the effectiveness of our site, and understand user behavior via tools such as Google Analytics.

You have the ability to manage or disable cookies through your individual browser settings. Please note that disabling cookies may limit the functionality and features available on our website.

9. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, and reporting requirements:

Service Records: Retained for a minimum of seven (7) years to satisfy warranty, tax, and legal obligations.

Marketing Data: Retained until you formally exercise your right to opt out of marketing communications.

Payment Data: Retained as required by relevant financial regulations and third-party payment processor policies.

10. International Data Transfers If you are located outside the United States of America, please be aware that your data may be stored, processed, and maintained in the United States Of America. We ensure that any such transfers comply with applicable data protection laws (e.g., GDPR, CCPA) by implementing appropriate safeguards, such as Standard Contractual Clauses, where required.

11. Children’s Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take immediate steps to delete the information promptly.

12. Policy Updates and Amendments

We reserve the right to update or modify this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website with a revised "Effective Date" at the top. Your continued use of our services following the posting of changes constitutes your acceptance of the revised policy.

13. Contact Information

For any questions, concerns, or inquiries regarding this Privacy Policy, our data practices, or to exercise your privacy rights, please contact our Privacy Officer:

Privacy Officer Global Heating and Cooling 15125 Shore Acres Dr Cleveland, Ohio 44110

Email: whq@goglobalman.com

Phone: 216-797-1230